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Refund policy

Refund Policy

At Global Tuition Hub, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for the services and courses offered on our platform. By enrolling in our courses, you agree to the terms of this policy.

1. Eligibility for Refunds

1.1 Live Classes

Refunds for live classes are subject to the following conditions:

  • A full refund will be provided if the refund request is made at least 24 hours before the scheduled class.
  • Refunds will not be issued for missed classes unless technical issues on our end caused the disruption.

1.2 Recorded Courses

Refunds for recorded courses are subject to the following conditions:

  • A refund request must be made within 7 days of purchase, provided less than 20% of the course has been completed or accessed.
  • No refunds will be issued for courses that have been fully accessed or downloaded.

1.3 Subscription Services

Refunds for subscription services will be issued only for billing errors or duplicate charges.

2. Non-Refundable Fees

The following are non-refundable:

  • Registration or enrollment fees.
  • Fees for completed courses or services.
  • Charges for add-ons or premium content already accessed.

3. Refund Process

To request a refund:

  1. Submit a Request: Contact our support team via [Insert Email Address] or [Insert Phone Number] with the reason for the refund and relevant details (e.g., purchase receipt, course name).
  2. Review Period: We will review your request and respond within 5 business days.
  3. Refund Approval: If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Exceptions

We reserve the right to deny refund requests in cases of:

  • Violation of our Terms and Conditions.
  • Evidence of misuse or abuse of our platform.
  • Fraudulent claims or disputes.

5. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The updated policy will be posted on this page with the effective date.